Coaching Service Agreement

 

The following Terms and Conditions ("Agreement") govern all coaching and mentoring services provided by Phoenix Rising Personal Development Coaching for Women ("Phoenix Rising" or "Coach") to the individual or organization ("Client") and constitute the legally binding contract for the services.

 

The term "coaching" as used herein encompasses life coaching, mind-set coaching, personal coaching, personal development, trauma recovery, executive coaching, business coaching, mentoring, and supervision services, as agreed upon by the Client.

 

By purchasing services from Phoenix Rising, the Client confirms they have read, understood, and agreed to these terms and wish to proceed.

 

Coaching Disclaimer and Client Responsibility

 

Not a Substitute for Professional Care

 

The services, topics, teachings, and recommendations provided by Phoenix Rising are not intended to diagnose, treat, cure, or prevent any disease, ailment, or injury. Coaching is not a substitute for professional mental health care, medical care, counseling, psychotherapy, psychoanalysis, or substance abuse treatment.
 

• Phoenix Rising is not acting as a mental health counselor or medical professional.

• The Client should consult a physician, mental health professional, psychologist, therapist, psychiatrist, or other qualified healthcare professional for any medical issues.

• The Client agrees that they will not use coaching in place of any form of medical or therapeutic care.

 

Coaching Scope and Results

 

All services and communication are designed to support the Client in working through life challenges, personal development, career, and business issues to move toward happiness, well-being, and abundance.
 

• The Client understands that coaching is currently an unregulated industry, and Phoenix Rising is not licensed by any USA or international body.

• The Client is fully responsible for their well-being, choices, and decisions during and after coaching sessions.

• Comments and ideas offered by the Coach are solely to assist the Client in achieving mutually defined goals.

• The Client gives informed consent for the Coach to assist in achieving these goals but understands that results are not guaranteed.

• The Coach does not promise specific outcomes, including but not limited to, mental wellness, trauma recovery, personal happiness, career progression, profitability, or business success.
   

Confidentiality and Data Security

 

Client Information Protection

 

Phoenix Rising will treat all personal or business information supplied by the Client as confidential and will not disclose it to a third party without the Client's prior written permission, except as required by law or necessary to prevent harm.

 

Limits to Confidentiality

 

Confidentiality may be limited in the following circumstances
 

• If the Client reports child abuse, elder abuse or neglect, or threatens to harm themselves or someone else, necessary actions may be taken.

• If Phoenix Rising is legally ordered by a court to provide information or testify, the Coach will comply to the extent the law requires.

Technology Risk Acknowledgment:

 

The Client understands that the use of technology (email, text, phone, WhatsApp, Skype, etc.) is not always secure and accepts the inherent risks to confidentiality associated with their use.

 

Service Fees and Payment Terms

 

Fees

 

Phoenix Rising’s current fees are stipulated on the website and made clear at the time of booking. Phoenix Rising reserves the right to change fees; however, payments made in advance will be honored at the price at the time of booking.

 

Payment
 

• Fees can be paid online via debit/credit card, PayPal, or other third-party online payment providers.

• Fees are payable in advance of each coaching session, event, or service.

• Phoenix Rising is not obligated to provide a session if payment has not been received in advance.

• Receipts and/or invoices will be sent electronically.

• Specific details on financial matters are provided on the separate Refund Policy web page.

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Start Date and Acceptance

 

The date of the first coaching session shall be deemed the start date for the service. Participation in the first session constitutes the Client's acceptance of these terms and conditions.-----Session Logistics

 

Format and Location

 

All services are generally performed in a virtual environment unless other arrangements are specifically made.

 

Session Responsibility

 

The Client is responsible for calling Phoenix Rising at the scheduled time.

 

Duration

 

The length of each session is determined by the Client at the time of booking on the appointment platform and is paid for accordingly. Sessions may be extended by mutual agreement and paid for retrospectively, provided the Coach has no immediate commitments.

 

Scheduling

 

The date and time of all sessions will be registered on the online agenda maintained on the website (WIX website/Google Calendar). Phoenix Rising commits to honoring sessions booked through the online platform.

 

Between Sessions
 

• The Coach may assign tasks or exercises ("homework") between sessions. The Client is not obligated to complete these, but progress may be slower if they do not.

• The Client may contact the Coach by text or email for brief clarification or administrative purposes.

• If the Client seeks additional coaching between sessions, this will incur an additional charge, and an appointment should be made. The Coach will always advise the Client in advance if contact is likely to incur an extra charge.

 

Rearranging and Cancellation Policy

 

Rescheduling and Cancellation
 

• 48-Hour Notice: To receive a refund for an unused coaching session, the Client must provide at least 48 hours' notice of cancellation.

• 24-Hour Notice (Rescheduling without Penalty): The Client may reschedule an individual session without penalty by notifying Phoenix Rising via email or the official booking system a minimum of 24 hours before the scheduled start time.

• Late Cancellations/Forfeiture: Sessions canceled or rescheduled with less than 24 hours’ notice will result in the forfeiture of the session fee (no refund or credit). This policy is strictly enforced.

• No-Shows: Failure to attend a session ("no-show") without prior notice will result in the session being forfeited, with no refund or credit issued.

 

Coach Rescheduling

 

In exceptional circumstances requiring the Coach to reschedule, the Client will be given 48 hours’ notice where practical. The Coach will prioritize finding the next available time, or the Client may receive a full credit for the missed session.-----Early Termination of Service

 

Phoenix Rising may decide to terminate the service early or refuse to provide further sessions in exceptional circumstances, including but not limited to: illness, unavailability due to bereavement or other commitments, inappropriate behavior by the Client, or an actual or potential conflict of interest. In such an event, the Client will be given reasonable notice and refunded any advance payments made for coaching sessions not yet provided.

 

Waiver and Release of Liability

 

The Client hereby releases, waives, acquits, and forever discharges Phoenix Rising, including its agents, successors, assigns, representatives, executors, heirs, and employees, from every claim, suit, action, demand, or right to compensation for damages the Client may claim to have arising out of any acts or omissions by the Client or by Phoenix Rising resulting from the advice given or otherwise resulting from the coaching relationship contemplated by this Agreement.

 

The Client confirms that no promise, inducement, or agreement not expressed in this Agreement has been made to them. This Agreement shall bind the Client’s heirs, executors, personal representatives, successors, assigns, and agents.-----Responsibilities of Phoenix Rising

 

Phoenix Rising will strive to enable the Client to improve their quality of life, level of business success, and achieve desired outcomes. While remarkable results can be achieved through commitment, the Client retains sole responsibility for all important decisions in their life or business. Phoenix Rising has no liability for any loss incurred by the Client, financial or otherwise, following the commencement of coaching, or for any failure by the Client to achieve a material improvement in any area or to achieve their desired goals.